Delivery Information
Delivery Charges – UK
Standard Delivery (UK only)
For orders up to a total order value of £15 the standard UK delivery charge is £3.99. Above this and for orders up to a total order value of £65 the standard UK delivery charge is £6.99. The Standard delivery for all UK orders over £65 is FREE (this does not include other UK destinations as below, and Express delivery supplements and prices still apply). Certain UK destinations are charged by weight, you will be notified if there is any extra postage to pay.
Items in stock are normally shipped within 1-3 working days, although please be aware shipping may take longer at peak periods such as Christmas. If an item is out of stock, you will be advised of this. Items are usually shipped with Royal Mail 24 and larger/heavier parcels will be shipped with a courier.
Other UK Destinations
All deliveries to locations in Channel Islands, Isle of Man, Scottish Highlands, Scottish Islands and the Isle of Wight may incur extra delivery charges. You will be advised of this before despatch.
Express Delivery Weekday Service - despatch within 24 hrs (UK only)
This service costs £9.95, which is available on working days Monday to Friday only (excluding bank holidays), for orders placed by 1pm. Subject to stock availability, all deliveries are sent the same or following day except weekends on a 24 Hour Service with Parcelforce, our courier.
Please allow 1-2 working days for deliveries. A signature is required on delivery.
Delivery times stated are estimates and may vary due to exceptional or unforeseen circumstances including industrial disputes and/or unusually high seasonal demands.
In the unlikely event that you have not received all the goods within 30 days or if you have any complaints, please contact us via email at [email protected] or by telephone on 01722 716121 (Mon-Fri 9-5) or by post at Arrowfile Customer Services, Unit 6, West Wing, Manor Farm, Chilmark, Salisbury, Wiltshire, SP3 5AF.
Delivery Charges - Overseas
If delivery is to a non-UK destination, please contact us to ask for a quote as delivery costs are now both weight and volumetric based, and you may also be subject to extra customs duties. Please contact customer services with the items you would like to order (including product codes) and the delivery destination and we can provide a quote for you.
If you have any queries please contact us using [email protected]. We will not pay return delivery charges for Products returned for whatever reason from non-UK orders.
Import Duty
On 31 January 2020, the UK withdrew from the EU. With the end of the transition period on 31 December 2020, the UK is no longer in the EU single market and customs union. Countries which usually did not incur import duties will now be subject to these additional charges.
Most deliveries outside of the UK will incur import duties and taxes which are levied when the delivery reaches the specified destination. You the customer will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
