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Terms and Conditions
Please read these terms and conditions carefully, they contain important information about your rights and obligations in accessing and using www.arrowfile.com ("our website").
These terms and conditions govern the supply of photographic storage accessories (the "Products") by S&N British Data Archive Ltd Trading as Arrowfile (Reg. No: 4223752, Registered in England and Wales) of Unit 6, West Wing, Manor Farm, Chilmark, Salisbury, Wiltshire, SP3 5AF ("S&N British Data Archive Ltd", "we" or "us") to you.
When purchasing goods from this website, by clicking that you accept our terms and conditions you agree to be legally bound by these terms and conditions as they are amended and posted on our website from time to time.
You acknowledge that we have no obligation to provide our website to you or to ensure that you are able to access or use our website. We reserve the right in our absolute discretion and without notice to you to deny you access to all or part of the website or to terminate or suspend all or part of the website or any relationship you may have with us at any time.
Prices and Payment
Prices charged are as shown on the website at the time and date of your order. We may change the price of any product before you place an order. We try to ensure that the prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a product's price is higher than stated in your order, and you may cancel the order.
For orders placed using a promotional offer code, the prices charged will be as stated therein provided the offer is still current.
Charges for postage and packaging are as stated. All the prices shown are inclusive of VAT.
Before your order can be dispatched we must receive payment in full including any carriage and insurance charges.
You must pay by credit or debit card at the time of the order. We accept Visa, MasterCard and Amex.
While we endeavour to hold sufficient stock to meet all orders, if there is any extended delay or a product is unavailable, we will advise you by e-mail, phone or by post on availability and anticipated delivery.
All orders are subject to availability, and we are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us on registration or ordering. The order will be fulfilled by the date set in the confirmation or if the confirmation does not contain such a date, within 30 days from your order (this excludes Special Order products or products which are temporarily out of stock which may take more time to arrive).
You undertake that all details provided by you to us for the purpose of purchasing the products will be correct.
All our products are covered by our 30-day money-back guarantee. If, for any reason, you are not completely satisfied please return the product(s) within 30 days from collection or delivery for a refund or replacement (excluding postage and packing charges). This does not affect your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000.
You may return your order by giving us notice of returns within 30 days of the date of delivery. All returns must be authorised and quote a returns code; please contact us to arrange a return. This can be done by e-mail or by phone, and we will then give you a returns authorisation code.
Please repack the product(s) using the original packaging supplied and send this back together with a note containing your name, address, order number and returns code.
You will then be entitled to a refund from us (excluding postage and packing charges), which shall be paid as soon as possible, but in any event within 30 days from receipt by us of the returned product(s).
Goods damaged in transit to you will be replaced at no additional cost. Please inform us of any damage to the product(s) within 3 days of delivery. Unless product(s) are damaged, faulty or the wrong goods are sent in error, you must arrange for and pay the costs of returning the products to us.
While in your possession, you must keep any products you intend to return to us in good condition.
Special Order Products – No Returns
We reserve the right not to accept back goods specially ordered on behalf of a customer unless faulty or covered by the manufacturer’s return policy. Customer will be responsible for all costs associated with special order returns to the manufacturer.
We promise that all products you purchase from our site will be of satisfactory quality. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard the products, our website or any information or service provided through our website. We will do our best to ensure that all materials and information published on our website are accurate but please note that all materials and information published on our website are provided on an "as is" basis.
In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damages or for any loss of data, profit, revenue or business (whether direct or indirect), howsoever caused, even if foreseeable.
We do not accept liability (except where we have been negligent) where you suffer loss or damage as a result of the viewing, use or access of, or inability to use or access, or performance of our website or its contents whether due to inaccuracy, error, omission or any other cause and whether on the part of S&N British Data Archive Ltd, its servants, agents or any other person other than as a direct result of purchasing Products.
If we are liable to you for any reason, our liability is limited to the amount paid by you for the product(s) concerned. Notwithstanding anything in these terms and conditions, we do not exclude or limit our liability for death or personal injury caused by our negligence.
This website may contain advertisements. We are not responsible for and do not endorse the content of such advertisements, and we do not accept any responsibility for any errors or inaccuracies in such advertising material.
In preparing this website, we have endeavoured to offer current, correct and clearly expressed information. However, we cannot guarantee that the information will be accurate, complete or current at all times and accept no liability for any reliance placed by any person on the information.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available from our website will be free from infection, viruses and or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including antivirus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
You assume total responsibility and risk for your use of our website and use of all information contained within it.
We make no warranties, express or implied, that making the products available in any jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the Products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the products. We accept no liability for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.
The limitations and exclusions in these paragraphs only apply to the extent permitted by law.
We accept no liability for any failure or delay in supply or delivery or for any damage or defect to Products supplied or delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
We reserve the right to alter, suspend or discontinue any aspect of our website or the content or products and services available through it, including your access to it, without notice to you. Unless explicitly stated any new features, including new content and products shall be subject to these terms and conditions.
Copyright and Trademarks
International copyright laws and other intellectual property rights protect the contents of our website. The owner of these rights are S&N British Data Archive Ltd or its licensors. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us.
You may download material from our website for the sole purpose of placing an order with us. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute by any means and in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and/or software without our prior written approval, except where expressly invited to do so, for example in order to complete any test or questionnaire.
We make no representations whatsoever about any other websites, which you may access through our website. When you access any other website you understand that it is independent of S&N British Data Archive Ltd and that we have no control over the content or the availability of the website. In addition, a link to any other website does not mean that we endorse or accept any responsibility for the content, or the use of, such website, and we will not be liable for any loss or damage caused or alleged to be caused by or in connection with your use of or reliance on any content, goods or services available on or through any other website.
Availability of Our Website
We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can not accept liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt our computer system, server, website, router or any other internet connected device.
We may from time to time send you special offers via email or by post. Should you not wish to receive this information, please let us know by emailing us using the subject heading: NO OFFERS and send to [email protected].
Should you wish to remove your personal information from our active database or update any of your personal information, please let us know by emailing us from the email account you wish to unsubscribe using the subject heading: UPDATE MY DETAILS and send to [email protected].
Use of our website is subject to the laws of England and Wales, and the exclusive jurisdiction of the English Courts.
We may assign, novate or subcontract any or all of our rights or obligations under these terms and conditions at any time.
These terms and conditions constitute the entire agreement between you and S&N British Data Archive Ltd regarding your use of the website or purchasing of Product(s) and supersedes any prior understandings or agreements regarding your use of the website or purchasing of Product(s).
You acknowledge that you have not entered into this agreement upon any warranty or representation made by us or any other person, and you waive any rights to damages/recission you may have for misrepresentation (other than fraudulent misrepresentation) that is not contained in these terms and conditions, the order form or payment method instructions.
Failure by either party to exercise any right or remedy under these terms and conditions does not constitute a waiver of that right or remedy.
In the event that any provision in these terms and conditions is determined to be invalid or unenforceable under applicable law, such provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original unenforceable provision, and the remaining provisions shall continue to be enforceable to the fullest extent permitted by law.
Please send any comments about this website or our terms and conditions to Arrowfile Customer Service, Unit 6, West Wing, Manor Farm, Chilmark, Salisbury, Wiltshire, SP3 5AF or e-mail in at [email protected].
Notices shall be given to us via email at [email protected] or to you at either the email or postal address you provided to us during the ordering or registration process.
Notices will be deemed received when an email is received in full (or else on the next business day if it is received on a weekend or a public holiday) or 3 days after the date of posting.
Arrowfile.com is owned and operated by S&N British Data Archive Ltd. We are committed to protecting your privacy, and we will only use the information that we collect about you in accordance with the General Data Protection Regulation (GDPR).
1. What information do we collect from you and why?
When you register or place an order on Arrowfile.com we collect the following personal information from you:
- Your name
- An email address
- A telephone number (optional)
- A password (this is provided by you when you create an account with Arrowfile.com)
- A billing and delivery address (this is required when placing an order)
Through using the website and our services, we also collect the following technical information:
- The IP address of your device (such as your computer, tablet or mobile phone)
- Details of your web browser
We only collect information about you that is required to fulfill your order, for prevention of unauthorised access to your account and for improving our website and services we provide.
You can check that the information we hold about you is accurate and up-to-date by logging into your account or contacting us. If you find any inaccuracies you can amend them in your account, or you can let us know, and we will delete or correct them promptly (within 7 working days). The personal information we hold is stored securely, in accordance with our internal security policy and the law.
2. How do we use your personal information?
We only use your personal information for the following reasons:
- To authenticate access to your account (when you log in to the website).
- To process your order - for certain items, this includes us sending your name and email address on to the supplier. We or the supplier may contact you in connection with your order, such as clarification of an address or an item you have ordered.
- To provide you with customer service following an order.
- If you opt in to our newsletter, we will use your email address to send you regular updates, news and offers from Arrowfile, S&N British Data Archive Ltd, Genealogy Supplies (Jersey) Ltd and their associated brands. You can opt out of this at any time by going to your account, contacting us, or clicking the "Unsubscribe" link at the bottom of any marketing email.
We will securely hold your personal information for your convenience in your account unless you ask us to remove these details. You can request that we remove your details from Arrowfile.com at any time by contacting us, we will then initiate this for you. Please be aware that if you do wish to close your account, we may need to retain certain information to resolve disputes and comply with our legal obligations and tax requirements.
3. Are your details shared with others?
Your personal information is stored on our secure server, please be assured that this does not get passed on to any third parties except in the following circumstances:
- Order details - your name and email address are passed on to a supplier if this is needed to complete an order. This allows them to fulfill your order. Your name and email address are also passed over to Trusted Shops who will ask you for a review of our service.
- Payment details - Card details are entered directly into our secure card payment processor Stripe. We never receive or have access to your full payment details - the payment provider stores card details securely for the purpose of processing payments and refunds.
- Contact details - these may be passed to a courier or delivery service, so they can contact you regarding delivery of your order.
4. How secure is your information?
We store all personal information on our secure servers, these have both technical and physical safeguards in place to protect against inappropriate access, loss or misuse of data. While we cannot guarantee that this will not happen, our security team regularly review our security practices, updating them as necessary to help ensure the integrity of your information.
To help protect against your personal information from being misused or accessed, it is important that you use a strong password for your account that you have not used elsewhere. The UK Government's CyberAware Campaign has some good advice on picking passwords.
If you have any queries regarding this policy, please contact us.